Terms of Purchase

Effective Date: 6th August 2025
Company: Malaysia HR Forum (HR Forum Malaysia Sdn. Bhd.)

Preamble

This Terms of Purchase document outlines the conditions and obligations applicable to all purchases made through Malaysia HR Forum, including training programs, consulting services, coaching sessions, digital products, and physical goods. By proceeding with any transaction, customers agree to comply with the terms stated herein.

Part 1: Payment and Confirmation

1. Training Programs:
   
   
   1. Full payment is required to confirm participation in any seminar or webinar organized by Malaysia HR Forum. Registration must be completed via our official website or through authorized representatives.
      
      
   2. All prices are quoted in Malaysian Ringgit (MYR) and are subject to applicable taxes, including 8% SST. Accepted payment methods include bank transfer, credit/debit card, or other options listed on our website. A confirmation email will be issued upon successful payment, serving as proof of registration.
      
      
2. Consulting and Coaching Services
   
   
   1. Bookings require full payment prior to the scheduled session. Payment confirms the appointment and secures the time slot. Rescheduling must be requested at least 48 hours in advance and is subject to availability. No refunds will be issued for missed or cancelled sessions unless otherwise stated.
      
      
3. Digital Products
   
   
   1. Upon payment confirmation, a download link will be sent to the registered email. The link remains valid for seven (7) days unless stated otherwise. If expired, a new purchase is required. Prices may be displayed in MYR or USD depending on the platform. No additional invoice will be issued; system-generated confirmation serves as proof of payment.
      
      
4.  Physical Goods
   
   
   1. Full payment is required before shipment. Shipping timelines and costs will be communicated during checkout or via email. Malaysia HR Forum is not responsible for delays caused by third-party logistics providers.

Part 2: HRD Corp Claims

1. Employers intending to claim training fees via HRD Corp must submit all required documentation for approval prior to the training date. HRD Corp approval is the sole responsibility of the employer. Any fees not covered by HRD Corp must be borne by the participant or employer.

Part 3: Cancellation, Postponement, and Refund Policy

Malaysia HR Forum adheres to a structured refund policy as outlined in our official Refund Policy document. Customers are advised to refer to the Refund Policy for detailed terms and conditions.

1. Cancellation and Replacement Policy
    
   1. This policy applies exclusively to seminars and webinars organized by Malaysia HR Forum.
      
      
   2. In the event that a scheduled seminar or webinar is cancelled by Malaysia HR Forum, we will make every effort to offer a replacement session on a suitable alternative date. If a replacement session cannot be arranged or attended by the participant, a full refund will be issued.
      
      
   3. Refunds may also be considered on a case-by-case basis in the event of unforeseen circumstances such as natural disasters, public health emergencies, or government-imposed restrictions that prevent participation.
      
      
2. Refund Request Procedure
   To initiate a refund request, participants must:
   
   
   1. Submit a written request to sophie@malaysiahrforum.com within fourteen (14) calendar days from the date of the incident or the scheduled course start date, whichever is earlier.
      
      
   2. All requests will be reviewed within ten (10) business days.
      
      
   3. If approved, refunds will be processed within twenty (20) business days and credited to the original payment method.
      
      
3. Non-Refundable Fees:
   The following fees are strictly non-refundable:
   
   
   1. Administrative Fees
      
      
      1. These cover costs related to registration, course preparation, and materials.
         
         
   2. Third-Party Charges
      
      
      1. Fees imposed by external service providers, including payment gateways or platform charges.

Part 4: Intellectual Property

1. All materials provided during services including slides, handouts, recordings, and digital content are the intellectual property of Malaysia HR Forum. These materials are for personal use only and may not be reproduced, distributed, or shared without prior written consent. Sessions may be recorded for quality assurance and promotional purposes. Participation implies consent to such recordings.

Part 5: Code of Conduct

1. Participants are expected to conduct themselves professionally and respectfully during all interactions. Malaysia HR Forum reserves the right to deny service to individuals displaying inappropriate or disruptive behavior.

Part 6: Limitation of Liability

1. Malaysia HR Forum shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. No guarantees are made regarding specific outcomes or results. Total liability shall not exceed the amount paid for the service.

Part 7: Data Protection and Privacy

1. By making a purchase, customers consent to the collection and use of personal data for service administration purposes. All personal data is handled in accordance with the Personal Data Protection Act (PDPA) 2010 and its amendments. Refer to our Privacy Notice for more details.

Part 8: Amendments to the Policy

1. Malaysia HR Forum reserves the right to update or modify these Terms of Purchase at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

Part 9: Disclaimer

1. Malaysia HR Forum provides professional services and products to support individual and organizational development. While we strive to deliver high-quality experiences, outcomes may vary based on participant engagement, implementation, and external factors. No guarantees are made regarding certifications, employment, or business results.

Part 10: Complaints

1. We are committed to delivering high-quality services. Any complaints must be submitted in writing to our support team for review and resolution.

Part 11: Force Majeure

1. Malaysia HR Forum shall not be held liable for delays or failures in service delivery due to events beyond our control, including but not limited to natural disasters, strikes, or government actions.

Part 12: Governing Law

1. These Terms of Purchase shall be governed by and interpreted in accordance with the laws of Malaysia.

Part 13: Promotions, Discounts, and Campaigns

1. Malaysia HR Forum may offer promotional campaigns including discounts, free items, bundled packages, and loyalty rewards. All promotions are subject to availability and may be modified or withdrawn without prior notice. Specific terms for each campaign will be published accordingly.

Part 14: Contact Information

For any inquiries regarding these terms, please contact:

Malaysia HR Forum (HR Forum Malaysia Sdn Bhd)
Email: sophie@malaysiahrforum.com
Phone: +60 3-7932 2154
Website: https://malaysiahrforum.com