This 2-days programme equips HR and leaders with the tools and confidence to manage grievances effectively while strengthening trust and organisational integrity.
Description
Grievance Management: Building a Fair, Transparent & Responsive Workplace
Module Overview
This program equips HR, managers, and team leaders with the frameworks, tools, and confidence to handle employee grievances and stakeholder complaints effectively. It also focuses on establishing clear grievance channels and communication processes — internally and externally to build trust and integrity in the organisation.
Learning Objectives
- Explain the concept and importance of grievance management in maintaining industrial harmony.
- Identify common sources of employee grievances and complaints.
- Apply a structured grievance handling process in line with best practices and employment laws.
- Develop internal and external grievance reporting channels that are transparent and confidential.
- Design communication flow and escalation procedures for feedback and concerns.
- Handle grievance cases with fairness, empathy, and professionalism.
Who Should Attend?
- Top Management
- Middle Managers
- Managers and professionals who are responsible for HR activities
- Non-HR professionals who are responsible for HR activities professionalism.
Course Outline
Module 1: Icebreaker & Course Introduction
Module 2: Understanding Grievances & Complaints
Module 3: Causes & Impact of Unresolved Grievances
Module 4: Legal Framework & Company Policy
Module 5: Designing the Grievance Process
Module 6: Building a Grievance Handling Team
Module 7: Communication & Feedback Channels
Module 8: Handling Difficult or Sensitive Grievances
Module 9: Reporting, Documentation & Closure
Module 10: Action Planning & Course Review
