This course is designed for retrenched individuals who are registered under EIS PERKESO, providing them with a comprehensive customer service modules.
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Description
This is a 5-days online training program conducted by our subsidiary company, Metropoint College, sponsored by EIS PERKESO.
Objective
By the end of this training program, you will be able to:
• Understand customer service concepts (internal & external customers).
• Identify outstanding customer service techniques to generate return business.
• Identify the techniques in developing good will through in-person customer service, via phone and connecting through online.
Course Outline
Topic 1: Who we are and what we do
Topic 2: Establishing Attitude
Topic 3: Identifying and Addressing Customer Needs
Topic 4: Generating Return Business
Topic 5: In-Person Customer Service
Topic 6: Giving Customer Service over the Phone
Topic 7: Providing Electronic Customer Service
Topic 8: Recovering Difficult Customers
Topic 9: Understanding when to Escalate
Who Should Enroll?
Retrenched individuals who are registered under EIS PERKESO
Don’t worry. The training is fully funded by PERKESO
