Critical Thinking and Problem Solving Skills for Work Performance

We face challenges all the time at our workplace daily. We fail to realize that the main part of our job, and time, is focused on solving problems. Problem solving skill is the core competency that we often over-look and tend to fire fight rather than solving the problem. In most cases, problems can be prevented. Due to our inadequacy of critical and creative thinking, we tend to miss out on certain details and thus widen the problem and may even create other problems. Therefore, critical thinking is crucial in our planning to reduce undesired outcomes. Combined with creative and lateral thinking, our decisions made can now be more effective in arriving at the outcomes that we desire.

• Introduction and Ice breaking
• The Basis of Problem Solving & Critical Thinking
• Foundation Of Critical Thinking and Problem Solving
• Defining the Problem

• Generating Alternative Solutions
• Evaluating Alternatives with Critical Thinking
• Brainstorming the Key Tool in Problem Solving
• Critical and Creative Thinking Tools
• Final review and Conclusion

1. Create depth knowledge in the thinking and action process
2. Develop higher level of problem-solving competency
3. Improve critical and creative thinking mode
4. Inculcate diagnostic and analytical thinking approach
5. Equip themselves with the skills and knowledge to effectively identify, analyze, and solve problems using structured problem-solving and analytical thinking techniques
6. Apply the concepts, tools and techniques to real-world scenarios, leading to improved decision-making, increased efficiency, and improved quality of output and productivity

• Supervisors
• Executives
• Managers
• Senior Managers who are involved in problem solving activities