Performance Management & KPI Setting

An effective Performance Management System is critical to ensuring that an organisation’s resources are utilised optimally to support business objectives and build a high-performance culture. This intensive 2-day programme is designed to equip participants with a practical understanding of Performance Management Systems and the essential knowledge and skills required to establish effective, meaningful, and well-aligned Key Performance Indicators (KPIs). Participants will explore the fundamental principles of performance management, including the purpose and importance of performance measurement, goal alignment, performance expectations, and continuous performance improvement. The programme will also focus on the practical process of developing KPIs that are clear, measurable, relevant, achievable, and aligned with organisational and departmental objectives. Through practical exercises, case studies, discussions, and hands-on activities, participants will learn how to translate organisational goals into meaningful individual and team performance indicators. Participants will also gain insights into common challenges in KPI setting, such as unclear expectations, inappropriate measurements, unrealistic targets, and misalignment between individual and business objectives. By the end of the programme, participants will be better equipped to contribute effectively to their organisation’s performance management process, establish relevant and measurable KPIs, improve performance accountability, and support a stronger culture of continuous improvement, productivity, and sustainable organisational performance.